Description

Job Overview:

The IAM Administrator is responsible for managing identity and access control functions, ensuring secure provisioning, deprovisioning, and access reviews in line with organizational policies. The role requires strong hands-on experience in Active Directory, Exchange, Azure AD, and ticketing systems like ServiceNow, along with a solid understanding of identity governance and compliance principles.

Main Responsibilities:

User Lifecycle Management:

• Provision access for new hires (AD accounts, app access, network access)
• Off-boarding: Disable accounts and revoke access efficiently

Access Management:

• Manage access to network shared drives using least privilege principles
• Create and manage mailboxes, distribution groups, and shared mailboxes in Exchange

Ticket Handling:

• Process access requests using ServiceNow
• Troubleshoot and resolve IAM-related tickets promptly

Audit & Documentation:

• Maintain and update IAM policies and documentation
• Assist with internal and external audits related to access management

Security & Compliance:

• Ensure confidentiality and integrity of sensitive information
• Promote and enforce IAM best practices

Collaboration & Training:

• Educate users on IAM processes
• Collaborate with teams to improve IAM operations and quality of service

Continuous Improvement:

• Identify gaps and improve IAM workflows
• Lead process improvements to streamline access management

Knowledge & Skills:

• Strong experience with Active Directory (mandatory)
• Experience with Exchange 2013 Admin Console (preferred)
• Experience with Azure AD and Office 365 consoles
• Understanding of Identity and Access Control Principles
• Hands-on experience with ServiceNow or similar ticketing systems
• Strong attention to detail and ability to identify process gaps
• Critical thinking, problem-solving, and customer service skills
• Experience troubleshooting VPN issues, account lockouts, password resets
• Familiarity with SIEM tools, DUO 2FA, SAP, and Trimble Accubid access administration
• Strong written and verbal communication skills
• Ability to prioritize tasks, work independently and in a team environment

Key Technology Skills:

Active Directory, Azure AD, Exchange 2013, Office 365, ServiceNow, VPN, DUO 2FA, SAP, Trimble Accubid, SIEM, Identity Access Control, IT Policies, User Provisioning, Deprovisioning, Network Access Control, Mailbox Administration

Requirements:

• BE/B.Tech or Graduation in Computer Science or a related field
• Minimum 5 years total IT experience, with at least 4 years in IAM
• Hands-on experience with user access administration and IT security tools
• Self-motivated with the ability to work independently and within a team
• Strong understanding of IAM policies, security, and compliance frameworks